Social Media Policy


To build communication and trust with our residents and visitors, and encourage participation through comments and feedback.


The City of Plattsburgh aims to effectively use Social Media Accounts to:

■ Provide information 

■ Support community engagement and outreach 

■ Support marketing and promotional campaigns 

■ Frame the public conversation around The City of Plattsburgh

■ Assist with recruitment efforts 

Please be aware that when engaging with this agency through Social Media, you agree to the following:


The City of Plattsburgh does not necessarily endorse, support, sanction, encourage, verify or agree with Third Party comments, messages, posts, opinions, advertisements, videos, promoted content, external hyperlinks, linked websites (or the information, products or services contained therein), statements, commercial products, processes or services posted on any Social Media Site. 

The City of Plattsburgh’s social media sites serve as a limited public forum and all content published is subject to preservation and disclosure in accordance with New York State Public Record Law. User-generated posts may be rejected or removed when the content includes any of the following: 

■ incitement of violence or violent behavior, 

■ defamation or spread of misinformation, 

■ copyrighted or commercial material 

■ fraudulent material or accusations, or 

■ obscene or illegal material. 

We do not allow information intended to compromise the safety or security of the public or public systems. You participate at your own risk, taking personal responsibility for your comments, your username and any information provided. 


Social media sites contain communications sent to or received by the City of Plattsburgh and its employees, and such communications are public records subject to New York State public records statute. These retention requirements apply regardless of the form of the record (e.g. digital text, photos, audio, and video). The Department maintaining a site shall preserve records pursuant to a relevant records retention schedule. 


Social media sites are not monitored 24/7. If there is an emergency, contact 911.